ResQ App


This document sets forth the Wiseyes Solutions Sdn. Bhd. and its subsidiaries and associates (“Wiseyes”) Privacy Policy (the “Privacy Policy”) for ResQ App a mobile application (the “Application”), any of our related online services and any content owned or maintained by Wiseyes (collectively, the “Wiseyes Services”).

This Privacy Policy is incorporated into and is subject to the ResQ App Terms of Use and End User License Agreement (available for viewing on the Application, the “License Agreement”). Your use of the Wiseyes Services and any personal information you provide through your use of the Wiseyes Services remains subject to the terms of this Privacy Policy and the License Agreement. By using the Wiseyes Services, you agree to the terms of this Privacy Policy. If you have objections to the Privacy Policy, you should not purchase, subscribe to, access or use the Wiseyes Services.

This Privacy Policy does not govern privacy practices associated with offline activities or other Wiseyes applications or websites and is provided to you to help you make an informed decision about whether and how to use the Wiseyes Services.

As a visitor to the Wiseyes Services , you can engage in many activities in Malaysia.

Any use of the Wiseyes Services by a user from outside of Malaysia shall be deemed a violation of the License Agreement and this Privacy Policy.

Disclosures and Consents

Wiseyes recommends unlimited data and messaging plans in connection with your use of the Wiseyes Services. For some services, Wiseyes requires the use of email and/or SMS text messages. Depending on your mobilephone plan, standard data and messaging charges and taxes from your carrier may apply.

Wiseyes collects, maintains and uses your personal information and the geographic location of your mobile phone to provide the Wiseyes Services.

By using the Wiseyes Services, you consent to (a) the use of your mobile phone’s location to provide the Wiseyes Services, including the use or display of such information to your lines and within certain messages generated by the Wiseyes Services, (b) receive text messages and emails from Wiseyes or Wiseyes’ service providers, (c) pay the data, messaging and other fees resulting from your use of the Wiseyes Services and (d) pay for the costs of any false alarms resulting from your use of the Wiseyes Services, (e) the collection and use of your information by us.

Collection of information, Use/Sharing of Information

Wiseyes may communicate to you information regarding products, services and special offers available from Wiseyes, When receiving any such communications, you will have the choice to opt out of the receipt of such communications on the terms stated in the opt out section.

Wiseyes uses information that users voluntarily provide in order to send out information and to enable the user to participate in polls, surveys, message boards and forums.

When you submit information through Wiseyes Services and the Application, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Wiseyes and its affiliates and subsidiaries might maintain offices, domains and other sites. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of information may be undertaken by Wiseyes’ vendors or service providers whose services may be available to you from the Application .

In order to use the Wiseyes Services, you may be required to provide customer information to the service providers and our arrangements with our service providers or third party advertisers may entail sharing of your User Information. Do note that customer information that you provide while you are using the services or that you furnish to the advertisers or other third parties will also be subject to any privacy policy posted by them. Wiseyes is not responsible for the content or privacy practices of the websites or applications of advertisers or service providers or others that the Application may link to. You should review the privacy policy of such sites before using these

Any such use or transmission of information to these non-Wiseyes websites or applications is undertaken at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.

We create aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. We may share limited aggregate reports with our site users so that they can know how their content is performing.

When you use Wiseyes Services, Wiseyes or third parties may also collect certain technical and routing information about your mobile phone or computer, as applicable to facilitate your use of Wiseyes services.

Except in the particular circumstances described in this Privacy Policy, Wiseyes will not provide your name to other companies or organizations without your consent.


Wiseyes may provide or disclose your User Information if necessary, in Wiseyes’s reasonable judgment, to comply with laws or regulations of a governmental or regulatory body or to protect the personal safety of our users or the public.

We will comply with legal process served on us requiring the disclosure of User information and we may, at our discretion, disclose any user information requested by third parties as part of an investigation into the breach of our terms of service.

Protection of Your User

Wiseyes does not encrypt your Profile Information, Contact Information and you are to create your own contacts from your mobile device and to prevent unauthorized parties from viewing such information when it is transmitted to Wiseyes.

Although Wiseyes uses commercially reasonable managerial and technical safeguards to protect your User Information, we cannot ensure or warrant the security of any information that we receive on your behalf through your use of the Wiseyes Services or that you transmit to Wiseyes.

Changes in Privacy Policy

This Privacy Policy applies to personal information comprised of

(a) “Profile information” as entered on the “My Profile” screen of the Application and any

information obtained by Wiseyes via your purchase or use of the Application,

(b) “Contact Information” as entered on the “My Contact” Info screen of the Application,

(c) “Other Information” as entered in the screens of the Application, and

(d) “Activity Information” which is defined as any information or data, other than Profile Information, Contact Information or Other Information, provided by a user or obtained by Wiseyes through the use of the application by a user, including but not limited to information provided by any geographic location services, the dates and times of any activity, the activation of any alerts and the contents of any messages distributed by your use of the Wiseyes Services.

Collectively referred to as “User Information.” All User Information will be subject to the version of the Privacy Policy in effect at the time of such collection.

Wiseyes reserves the right to change the Privacy Policy from time to time at its sole discretion and will provide notice of material changes on the Application.

You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Application after such notice has been posted for fourteen (14) days. If Wiseyes sells assets to another entity, or Wiseyes is acquired by or merged with, another entity, Wiseyes may provide to such entity User Information that is related to that part of our business that was sold to or merged with the other entity without your consent in order that such entity may be able to continue to provide the Wiseyes Services.

Updating Your User Information

You have the right to access and correct your Profile Information and Contact Information as per the instructions on the Application.

Privacy Related Inquiries and Complaints

Should you have any related inquiries or concerns regarding this Privacy policy, you may contact Wiseyes by mail/email to the address below.

Suite 12-03, Level 12, Menara MSC Cyberport,

No. 5, Jalan Bukit Meldrum,

80300 Johor Bahru, Johor, Malaysia.

Tel: +607 – 352 4168